Agency operations
Why a generic kanban board breaks the moment money is involved
Kanban is a great way to see work move. It is a terrible way to see whether the work is worth what you are paying for it.
Category: Agency operations
Agency operations
“Waiting on client” is not “in progress”
Most project statuses answer "is it done?" The more useful question, and the one that costs you money, is "who is holding it right now?"
Agency operations
Your margin is decided in week one, not at invoice time
Unprofitable projects rarely fail at the end. They fail in the first week, quietly, and nobody notices for another month.